At phcity, protecting your personal information is a core part of how we operate. This Privacy Policy explains what data we collect, why we collect it, and how it is kept safe for every Filipino player on our platform.
Effective Date
2025
Applies to all Filipino players accessing phcity from the Philippines.
When you create an account or use the phcity platform, we collect certain personal information that is necessary to operate your account, process transactions, and comply with applicable laws in the Philippines. The types of information we may collect include your full name, date of birth, email address, mobile number, and government-issued identification details required for identity verification. We also collect transactional data such as deposit and withdrawal records, game activity logs, and device or browser information generated during your sessions on the platform. This data is collected only to the extent necessary for the specific purposes described in this policy — we do not collect information beyond what is reasonably required to deliver a safe and functional gaming experience. All data collection practices at phcity are aligned with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules.
We collect your name, date of birth, email address, mobile number, and a copy of a valid government-issued ID when you register and complete identity verification. This information is used to confirm that you are a real person, that you meet the minimum age requirement of 21 years old as required under Philippine law, and that your account belongs to you alone. Identity data is stored securely and is only accessed by authorised personnel when required for verification, fraud prevention, or regulatory compliance purposes. We do not use your identity documents for any purpose beyond what is described in this policy. If your verification documents expire or need to be updated, we may request a fresh submission to keep your account records current.
When you make deposits or request withdrawals, we record the transaction amount, payment method details, timestamps, and the outcome of each transaction in Philippine pesos (PHP). We do not store full card numbers or complete banking credentials — payment processing is handled through secure, certified payment gateways that operate independently of our core platform. Transaction records are retained for the period required by applicable financial regulations in the Philippines and are used to resolve disputes, detect suspicious activity, and produce accurate account statements for your reference. You can review your transaction history at any time through your account dashboard. If you notice any discrepancy in your transaction records, you should report it promptly through the channels listed on our FAQ page.
We log your game sessions, including which games you played, the duration of each session, bet amounts, and outcomes, in order to maintain accurate account records and to support responsible gaming monitoring. This data helps us identify patterns that may indicate a player is experiencing difficulties, allowing us to offer appropriate support in line with our Responsible Gaming commitments. Gaming activity data is also used to calculate VIP tier progression and to ensure that bonus and promotional terms are applied correctly to your account. We do not share individual gaming activity data with third parties for marketing or profiling purposes. Aggregated and anonymised gaming data may be used internally to improve platform performance and game selection for Filipino players.
When you access phcity through a browser or the mobile app, we automatically collect certain technical information including your IP address, device type, operating system, browser version, and session timestamps. This technical data is used to maintain platform security, detect unauthorised access attempts, and optimise the platform experience for the devices most commonly used by Filipino players. We may also use cookies and similar technologies to remember your preferences and keep your session active while you are logged in — you can manage cookie preferences through your browser settings. We do not use technical data to build individual advertising profiles or to track your activity outside of the phcity platform. If you have questions about how cookies are used, the FAQ page provides further guidance.
Your personal data is used exclusively to operate your phcity account, process your transactions, verify your identity, deliver customer support, and comply with our legal obligations under Philippine law. We do not sell, rent, or trade your personal information to any third party for commercial purposes. In limited circumstances, we may share data with trusted service providers — such as payment processors, identity verification partners, and cloud infrastructure providers — who assist us in running the platform, and all such providers are bound by strict confidentiality and data protection obligations. We may also disclose information to regulatory authorities or law enforcement agencies when required to do so by applicable Philippine law or a valid legal order. Any such disclosure is made only to the extent required and is not broader than what the law demands.
phcity uses industry-standard encryption protocols to protect data in transit and at rest, including TLS encryption for all communications between your device and our servers. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff who handle personal information are trained on data protection obligations. We conduct regular security assessments to identify and address potential vulnerabilities in our systems before they can be exploited. In the event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the timelines required by the Data Privacy Act. We encourage you to also take steps to protect your own account by using a strong, unique password and enabling any available account security features.
We retain your personal data for as long as your account remains active and for a further period as required by applicable Philippine financial and gaming regulations, which typically require records to be kept for a minimum of five years after account closure. After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request account closure, we will begin the data retention countdown from the date your account is formally closed, and we will confirm the expected deletion timeline upon request. Certain anonymised or aggregated data may be retained indefinitely for statistical and platform improvement purposes, but this data cannot be used to identify you personally. If you have questions about how long specific types of data are kept, you may contact us through the details provided in the FAQ.
Under the Philippine Data Privacy Act, you have the right to be informed about how your personal data is being processed, the right to access a copy of the data we hold about you, and the right to request corrections if any information is inaccurate or incomplete. You also have the right to object to certain types of processing, the right to erasure of data that is no longer necessary for the purposes for which it was collected, and the right to data portability in formats prescribed by applicable regulations. To exercise any of these rights, you may submit a request through the support channels listed on our FAQ page, and we will respond within the timeframe required by Philippine law. We will not discriminate against you or restrict your access to the platform as a result of exercising your data rights. If you believe your rights have not been respected, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
phcity may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When material changes are made, we will notify registered players through the platform or by other appropriate means, and the updated policy will be published on this page with a revised effective date. Your continued use of the phcity platform after any changes have been published constitutes your acceptance of the revised Privacy Policy. If you do not agree with any updated terms, you should stop using the platform and may request account closure. We encourage all Filipino players to review this page periodically to stay informed of how their personal data is being handled. The most current version of this Privacy Policy will always be accessible at this URL.
If you have any concerns about how your personal data is handled on phcity, our FAQ page has detailed answers — or you can create a free account and manage your data preferences directly from your account settings.