Gaming at phcity is meant to be an enjoyable form of entertainment. This page outlines the tools, guidelines, and support resources available to every Filipino player who wants to stay in control of their gaming habits.
Our Commitment
Safe & Responsible Play
phcity provides tools and resources to help every Filipino player enjoy gaming within healthy limits.
Gaming should always be a choice — never a necessity. Here is how we help Filipino players stay in control.
Gaming at phcity is designed to be a fun and entertaining activity, not a way to earn income or solve financial problems. Every Filipino player should approach each session with a clear budget and a relaxed mindset, treating any winnings as a bonus rather than an expectation. When gaming stops being enjoyable, it is always the right time to take a break. Our platform is built around the idea that a positive experience matters more than any single outcome. If you ever feel that gaming is causing stress rather than relief, please use the tools available in your account settings to pause or limit your activity.
A responsible player in the Philippines only ever wagers money that they can comfortably afford to lose without affecting their daily needs, bills, or family obligations. Before you start any gaming session, decide on a fixed amount you are comfortable spending and stick to it regardless of whether you are winning or losing. Never chase losses by increasing your bets in an attempt to recover money — this is one of the most common patterns that leads to problem gambling. phcity provides deposit limit tools precisely to help you enforce this boundary automatically. Setting a weekly or monthly deposit cap is one of the most effective steps any player can take to keep gaming within a healthy budget.
Time can pass quickly during an engaging gaming session, and it is easy to lose track of how long you have been playing without realising it. Filipino players are encouraged to set a clear time limit before each session and to use alarms or reminders to signal when that limit has been reached. Taking regular breaks — even short ones — helps you stay mentally fresh and make clearer decisions throughout your session. phcity recommends that gaming never interfere with work, family time, sleep, or other important daily responsibilities. If you find it difficult to stop when you planned to, the session time limit feature in your account settings can help you enforce boundaries automatically.
If you feel that you need a longer break from gaming, phcity offers a self-exclusion feature that allows you to temporarily or permanently suspend access to your account. During a self-exclusion period, you will not be able to log in, make deposits, or participate in any games on the platform. This tool is available to all registered Filipino players and can be activated quickly through your account settings or by contacting our support team. Self-exclusion is a serious and effective step, and we fully support any player who chooses to use it. Once a self-exclusion period is set, it cannot be reversed before the chosen duration has elapsed, ensuring that the decision is respected.
phcity strictly enforces the minimum age requirement of 21 years old for all players in the Philippines, in line with local gaming regulations. Every new account undergoes an identity verification process to confirm that the player meets this requirement before any real-money gaming activity is permitted. We take underage gambling extremely seriously and have zero tolerance for any attempt to circumvent our age verification procedures. If you are aware of a minor attempting to access the platform, please report it to our support team immediately. Parents and guardians are also encouraged to use parental control software on shared devices to prevent underage access to online gaming platforms.
Your phcity account dashboard gives you a clear view of your gaming history, including session durations, total amounts wagered, deposits, and withdrawals over any selected time period. Reviewing this information regularly is a healthy habit that helps you stay aware of your actual gaming patterns rather than relying on memory alone. If you notice that your spending or time on the platform has been increasing over recent weeks, that is a useful signal to pause and reassess. Transparency about your own activity is one of the most powerful tools for maintaining responsible gaming habits. We encourage every Filipino player to check their account history at least once a week as part of a mindful approach to gaming.
Recognising the early signs of problem gambling is the first step toward getting back in control.
If you or someone you know is showing any of the warning signs listed above, it is important to act early rather than wait for the situation to worsen. You can start by using the self-exclusion or deposit limit tools available in your phcity account, which can provide an immediate and practical boundary while you seek further support. Talking to a trusted friend, family member, or professional counsellor about your concerns is also a positive and courageous step. Problem gambling is a recognised condition that responds well to early intervention, and there is no shame in asking for help. The Philippine Amusement and Gaming Corporation (PAGCOR) and local mental health organisations offer confidential support services for Filipino players who need assistance.
Your account comes with built-in controls designed to keep your gaming experience healthy and within your chosen limits.
Set a daily, weekly, or monthly cap on how much you can deposit into your account. Once the limit is reached, no further deposits are accepted until the period resets.
Define the maximum duration of any single gaming session. When your time is up, the platform will notify you and can automatically end your session if you choose that option.
Take a short break of 24 hours, 7 days, or 30 days without fully closing your account. During a cool-off period, you cannot log in or make deposits on the platform.
Request a longer exclusion of 6 months, 1 year, or permanently. Self-exclusion is irreversible for the chosen period and provides a firm boundary for players who need a serious break.
All responsible gaming tools are accessible directly from your phcity account settings once you are logged in. Navigate to the Responsible Gaming section of your account dashboard, select the tool you wish to activate, and follow the on-screen instructions to set your preferred limits or exclusion period. Changes to deposit limits that reduce your current limit take effect immediately, while requests to increase a limit may be subject to a short cooling-off period before they are applied. If you have difficulty locating these settings or need assistance activating any tool, our support team is available to guide you through the process. You can also find step-by-step guidance on the FAQ page.
If you are concerned about a family member's gaming habits, phcity encourages you to have an open and non-judgmental conversation with them about what you have observed. You can also contact our support team to discuss the options available, including requesting that an account be reviewed under our responsible gaming procedures. We take third-party concerns seriously and will act in accordance with our policies and applicable Philippine regulations when a credible concern is raised. Providing a supportive environment at home is one of the most effective ways to help someone who may be struggling with problem gambling. Additional guidance for families and loved ones is available through PAGCOR and local counselling services in the Philippines.
Our FAQ page has detailed answers about responsible gaming tools, account controls, and how to get support. You can also log in to your phcity account to review and update your limits at any time.